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A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD), headquartered in Indianapolis, Indiana.The DFAS was established in 1991 under the authority, direction, and control of the Under Secretary of Defense (Comptroller)/Chief Financial Officer to strengthen and reduce costs of financial management and operations within the DOD.
Houston Air Route Traffic Control Center, United States. The United States Federal Aviation Administration (FAA) defines an ARTCC as: [a] facility established to provide air traffic control service to aircraft operating on IFR flight plans within controlled airspace, principally during the en-route phase of flight.
Outreach Program for Women. Outreach is the activity of providing services to any population that might not otherwise have access to those services. [1] [2] A key component of outreach is that the group providing it is not stationary, but mobile; in other words, it involves meeting someone in need of an outreach service at the location where they are.
Low-threshold treatment programs are harm reduction-based health care centers targeted towards people who use substances. [1] " Low-threshold" programs are programs that make minimal demands on the patient, offering services without attempting to control their intake of drugs, and providing counselling only if requested.
With the introduction of SIP contact centers, call control in a SIP contact center can be implemented by CCXML scripting, which is an adjunct to the VXML language used to generate modern IVR dialogues. As calls are queued in the SIP contact center, the IVR system can provide treatment or automation, wait for a fixed period, or play music.
It was founded in 1967 as the Ohio College Library Center, then became the Online Computer Library Center as it expanded. In 2017, the name was formally changed to OCLC, Inc. [ 4 ] OCLC and thousands of its member libraries cooperatively produce and maintain WorldCat , the largest online public access catalog in the world. [ 5 ]
"X as a service" (rendered as *aaS in acronyms) is a phrasal template for any business model in which a product use is offered as a subscription-based service rather than as an artifact owned and maintained by the customer. Originating from the software as a service concept that appeared in the 2010s with the advent of cloud computing, [1] [2] the template has expanded to numerous offerings in t