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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Nyayo House. Nyayo House is a skyscraper in Nairobi, Kenya. It hosts several government departments such as immigration (the State Department for Immigration, Border Control, and Regulation of Persons) and also serves as the headquarters of Nairobi Province. The building is located at the corner of Uhuru Highway and Kenyatta Avenue. [2]
v. t. e. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues ...
The Help desk is a page where Wikipedia users ask questions about using and editing Wikipedia. Wikipedia does not have a true Internet forum feature with threaded discussion capability, such as you have probably seen on many popular sites such as Google Groups. Instead, the Help desk is an ordinary wiki page, and users type questions and ...
Virtual help desks allow IT reps to virtually access end systems through support sessions where they can diagnose and fix computer issues quickly. This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient.
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations.
SupportDesk is a service desk software tool for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor progress and track purchase orders. It has an open design which can be extended.
This page exists to help save you and us time, by making sure you're asking the right people before you actually ask. First and foremost, if your question is a general knowledge query not specifically related to Wikipedia, you probably want to visit the Wikipedia:Reference desk , where asking knowledge questions is welcome.
Pages in category "Help desk". The following 16 pages are in this category, out of 16 total. This list may not reflect recent changes . Data center management. Help desk.