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Receive and investigate complaints from any source or upon his own initiative concerning alleged abuses, frauds, and service deficiencies, relating to the MTA. Initiate such reviews as he deems appropriate of the operations of the MTA to identify areas in which performance might be improved and available funds used more effectively.
MYmta. MYmta is a mobile application -based passenger information display system developed by the Metropolitan Transportation Authority (MTA) of New York City. A beta version of the app was launched on July 2, 2018, and as of June 2019 is still undergoing beta testing.
Rider complaints on social media intensified during the crisis: by mid-2018, there were 2,500 daily complaints to the MTA's and subway's Twitter accounts. [35] In January 2018, average weekday on-time performance had dropped from 65% to 58.1%, and there were more than 76,000 delayed trains, which reached their terminus at least five minutes ...
The MTA released a customer satisfaction survey Monday that showed the bottom-five lowest-rated subway stations. (MTA) Reasons for the lowest ratings hinged on a few key — and likely ...
NEW YORK CITY, NY – The MTA's boss admitted this week what every New Yorker already knows – service sucks. "Our customers are right; we aren't very good right now," said Joe Lhota, who is in ...
HARLEM, NY — A major subway stop in Harlem will get a new Customer Service Center in the near future, which will include MTA agents traveling around the station helping riders wherever they ...
The Metropolitan Transportation Authority (MTA) provides local and express bus, subway, and commuter rail service in Greater New York, and operates multiple toll bridges and tunnels in New York City. Overview. Owner. State of New York. Locale. New York City. Long Island.
NEW YORK CITY — The MTA violated the human rights of more than 160,000 New Yorkers with disabilities by denying them access to discounted fares, a new civil complaint contends.
In Queens and Manhattan, the unthinkable has happened: complaints about rats are no longer the top issue New Yorkers call in about, according to city 311 call center data compiled by Bloomberg.
wmata .com. The Washington Metropolitan Area Transit Authority ( WMATA / wəˈmɑːtə / wə-MAH-tə ), [3] commonly referred to as Metro, is a tri-jurisdictional public transit agency that operates transit service in the Washington metropolitan area.