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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
Tier I (or Level 1, abbreviated as T1 or L1) is the first technical support level. The first job of a Tier I specialist is to gather the customer's information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
ITIL regards a call centre or help desk as similar kinds of service desk which provide only a portion of what a service desk can offer. A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements.
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GOBankingRates spoke with experts about a variety of high-paying jobs that don't necessarily even require a desk.
Getty By Rachel Grumman Bender We go to work hoping our days spent at the office will challenge us professionally, but in reality, living the 9-to-5 (or 6 or 7) desk jockey life can be...