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The OIG Investigations Division receives and investigates complaints from within and outside the MTA concerning alleged fraud and other criminality, waste, and abuse. The division's priorities are the detection and deterrence of fraud, the protection of MTA assets, and assuring the safety of MTA ridership.
Two Queens state lawmakers announced Wednesday their four-year plan to gradually eliminate fares on local MTA buses and Select Bus Services, proposing that yearly funding increase from $200 ...
NEW YORK CITY — The MTA violated the human rights of more than 160,000 New Yorkers with disabilities by denying them access to discounted fares, a new civil complaint contends.
But a survey released Monday amid a seven-hour-long MTA board meeting used 175,000 responses from straphangers to craft what amounts to a subway bottom-five list. The lowest-rated stations are:
Metropolitan Transportation Authority. The Metropolitan Transportation Authority (MTA) provides local and express bus, subway, and commuter rail service in Greater New York, and operates multiple toll bridges and tunnels in New York City. Overview.
Rider complaints on social media intensified during the crisis: by mid-2018, there were 2,500 daily complaints to the MTA's and subway's Twitter accounts. [35] In January 2018, average weekday on-time performance had dropped from 65% to 58.1%, and there were more than 76,000 delayed trains, which reached their terminus at least five minutes ...
On average, privately-maintained escalators perform worse than those maintained by the MTA, THE CITY reported. Find out what's happening in Midtown-Hell's Kitchen with free, real-time updates...
In April 2018, in response to a citywide transit crisis and complaints about the general quality of MTA bus service, the MTA published a Bus Action Plan detailing 28 suggestions to improve the bus system. Within twelve months, targeted corridor improvements were to be implemented, some bus stops would be removed to speed up service, and off ...
In response to these complaints, the MTA added trips and lengthened existing trains to and from Brooklyn, and they also lengthened trains to and from Penn Station. By November 2023, about two out of five LIRR commuters to Manhattan were traveling through Grand Central Madison.
MTA Blames Canceled Express Bus Trips On Driver Shortages - New York City, NY - While more than 95% of scheduled trips do take place, 80% of those that do not, result from not having enough...