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Today, the Philippines remains a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry. More than a million Filipinos are employed by call centers.
The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development. [1]
The majority of the top ten BPO firms of the United States operate in the Philippines. Call centers began in the Philippines as plain providers of email response and managing services and is a major source of employment. Call center services include customer relations, ranging from travel services, technical support, education, customer care ...
Iт 2003, Convergys opened two call centres in the Philippines. The Philippines, along with India, was chosen by then president of the company, Jack Freker, for the company’s global expansion. In 2004, Convergys bought DigitalThink for $120 million. DigitalThink helped Convergys expand its human resources outsourcing business.
Industry Size. Convergys call center in Baguio, the Philippines (example of a third party outsourcing firm) One estimate of the worldwide BPO market from the BPO Services Global Industry Almanac 2017, puts the size of the industry in 2016 at about US$140 billion.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
Call center industry in the Philippines was a Social sciences and society good articles nominee, but did not meet the good article criteria at the time. There may be suggestions below for improving the article. Once these issues have been addressed, the article can be renominated.
Call center industry in Bangladesh; Call center industry in India; Call center industry in the Philippines
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.
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