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HP Business Service Management (BSM) is an end-to-end management software tool that integrates network, server, application and business transaction monitoring. [1] HP Business Service Management is developed and marketed by the HP Software Division . HP introduced HP Business Service Management 9.0 as a common single platform for managing ...
The main drivers for a company to establish or optimize its service management practices are varied: High service costs can be reduced, i.e. by integrating the service and products supply chain. Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
In addition to intangibility, there are two approaches about quality that are unique to service operations management. Service recovery. For manufactured products, quality problems are handled through warranties, returns and repair after the product is delivered.
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise.
HP Business Service Automation (BSA) Essentials provides content, infrastructure and services for users. It includes a portal for security updates, compliance policy checks and content, and application management profiles.
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