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If you're having issues signing into your account, review the info below to learn what to do about account locks, password issues, and other access issues.
If you are able to sign in and read your mail, however you're not receiving new mail, there are a few things you can try to fix the problems. Check your filters. Sometimes a filter can cause...
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the...
Fix problems signing into your AOL account. Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account...
If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and...
You may occasionally see the error message “We can’t sign you in right now. Please try again in a while” when signing in to your AOL account. Fix the error message on your computer. Try...
Add, replace or remove AOL account recovery info. Keep a valid mobile phone number or email address on your account in case you ever lose your password or run into a prompt to verify your account after signing in. We'll also include your recovery email address when sending a notification of changes made to your account.
To send and receive AOL email via a 3rd party email client, you'll need to manually configure the servers and port numbers with supported AOL Mail info. If you access AOL Mail through mail.aol.com or the AOL app you don't need to make any changes to your settings. You may be prompted to select either IMAP or POP3, so if you change the ...
Recover a forgotten username. If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover...
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @aol.com, and that the SSL encryption is enabled for incoming and outgoing mail.