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In 2014, the 118500 service run by BT was fined £225,000 by PhonepayPlus (later renamed as the Phone-paid Services Authority) for over-charging customers and failing to clearly display call costs. BT was also ordered to refund affected customers.
Numbers starting with "118" were designated for commercial directory enquiries when the fixed priced 40p British Telecom directory enquiries service on 192 and 142 was discontinued. The different 118 numbers were allocated by lottery.
A telephone directory may also provide instructions: how to use the telephone service, how to dial a particular number, be it local or international, what numbers to access important and emergency services, utilities, hospitals, doctors, and organizations who can provide support in times of crisis.
Until 2002, the domestic directory enquiries service within the UK had been reached by dialling 192 from a landline. The service had been run solely by BT. In December 2002, the market was opened up by Oftel for new providers to run additional directory enquiries services in competition.
The operator is obtained via 100 from landlines, while directory enquiries, formerly 192, is now provided in the 118xxx range, (not to be confused with 0118, the area code for Reading.) e.g. 118 212, 118 800, 118 500, 118 118, by different companies.
In 2003, after the UK yellow pages directory market has been opened, kgb launched 118 118 (UK), a UK directory enquiries provider that assists customers with telephone number enquiries and general queries.
History. The origins of Scoot began in March 1993 when businessman Nigel Robertson bought the freephone number 0800 192 192 from British Telecommunications for an estimated value of just £100. Robertson had spotted the potential of acquiring a freephone number similar to BT's own directory enquiries number of 192.
The company provides online directory enquiries and competes with BT, Google Local, Yelp and the Yell Group (the holding company now known as hibu, as of 2012) for the directory enquiry market. It is the market leader DQ for finding people.
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
1-5-7-1 is the name of a family of calling features in the United Kingdom, for residential and business telephone lines and for mobile telephones, that are provided by BT Group and several other telephone service providers. The family is named after the telephone number 1571, the special service number that is used to access it.