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OnePlus' customer support has been the subject of criticism. In 2017, the company increased the number of customer service staff and set up customer service and repair centers in Asia, Europe, and the United States, greatly improving turnaround times for repairs and other issues. [53]
The OnePlus 8 and OnePlus 8 Pro were unveiled on April 14, 2020, and released on April 21 in Europe and April 29 in the United States. The 8 Pro is the first OnePlus phone to have wireless charging (Warp Charge 30 W). All 8 Pro models have water resistance, although for the 8 it is present only on carrier models.
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There was a beta program in which OnePlus gave 50 people in the United States and Canada an OnePlus Nord for a review, letting some of them keep the phone afterwards, depending on the quality of said review. [12] When purchasing the phone, OnePlus offers three options: 6/64 GB, 8/128 GB, and 12/256 GB and more .
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OnePlus also announced plans to establish a presence in the country, with plans to open 25 official walk-in service centres across India. [22] In August 2015, nearly 18 months after its release, the One was officially released in the United Arab Emirates exclusively through a local online retailer souq.com. Customers can purchase the phone ...
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The wide sensor is a 1/1.43" Sony IMX789 on the OnePlus 9 Pro and an IMX689 on the OnePlus 9 (as in the previous generation OnePlus 8 Pro) and the ultra-wide sensor is a 1/1.56" Sony IMX766. The 9 Pro features an additional 77 mm, 8 MP, f /2.44 telephoto camera that uses the same sensor as the previous generation OnePlus 8 Pro. [1] [2]