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Customer service. In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation, and subscription renewals and cancellations.
The company also has a 70% equity interest in Sirius XM Canada, an affiliate company that provides Sirius and XM service in Canada. On May 21, 2013, Sirius XM Holdings, Inc. was incorporated, and in January 2020, SiriusXM reorganized their corporate structure, which made Sirius XM Radio Inc. a direct, wholly owned subsidiary of Sirius XM ...
Sirius Satellite Radio was a satellite radio and online radio service operating in North America, owned by Sirius XM Holdings. Headquartered in New York City, with smaller studios in Los Angeles and Memphis , Sirius was officially launched on July 1, 2002.
An investigation by her office found that SiriusXM forces its subscribers to call or chat online with an agent in order to cancel a subscription, James said. Then the agents deliberately draw out...
Todd Spangler. December 23, 2023 at 7:53 AM. The process of canceling a SiriusXM subscription isn’t just annoying — it’s illegal, according to a lawsuit filed by New York’s attorney general.
New York’s attorney general filed suit Wednesday, Dec. 20, against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel ...