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Responsibilities and service area. The MTA has the responsibility for developing and implementing a unified mass transportation policy for the New York metropolitan area, including all five boroughs of New York City and the suburban counties of Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester.
HARLEM, NY — A major subway stop in Harlem will get a new Customer Service Center in the near future, which will include MTA agents traveling around the station helping riders wherever they...
The New York City Transit Authority (also known as NYCTA, the TA, or simply Transit, and branded as MTA New York City Transit) is a public-benefit corporation in the U.S. state of New York that operates public transportation in New York City.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Anyone skilled in customer service knows an upset client doesn't always lead with their actual problem; it's up to you to drill down to assess what is happening and how you can help. Explain...
The Maryland Transit Administration (MTA) is a state-operated mass transit administration in Maryland, and is part of the Maryland Department of Transportation. The MTA operates a comprehensive transit system throughout the Washington-Baltimore metropolitan area .
NEW YORK CITY, NY – The MTA's boss admitted this week what every New Yorker already knows – service sucks. "Our customers are right; we aren't very good right now," said Joe Lhota, who is in ...
It is considered a way to ease traffic and reduce air pollution in NYC’s congested business core and as a way to raise $1 billion annually for upgrades to the city’s transit system. Commuters ...
The Chicago Transit Authority (CTA) is the operator of mass transit in Chicago, Illinois, United States, and some of its suburbs, including the trains of the Chicago "L" and CTA bus service. In 2023, the system had a ridership of 279,146,200, or about 881,400 per weekday as of the first quarter of 2024.