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Criticism of Comcast. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which ...
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Xfinity. Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of the Comcast Corporation. It is used to market consumer cable television, internet, telephone, and wireless services provided by the company. The brand was first introduced in 2010; prior to that, these ...
Tom Karinshak, Executive Vice President, Customer Service (cable), Tom_Karinshak@Comcast.com NOTE: Six hours after I sent this email, Comcast/Xfinity phoned me. They reduced my final bill from ...
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The 3,500 square foot Xfinity Store employs 10 people who are trained to assist customers with purchasing decisions, customer service and technical support. The store will be open Monday through ...
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Comcast Apologizes for Service Problems, Will Issue Credits - Salem, MA - Comcast cable TV customers may have experienced service disruptions in the past few days and the company has issued an ...