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Self-service is over the phone, web, and email to facilitate customer service interactions using automation. Self-service software and self-service apps (for example online banking apps, web portals with shops, self-service check-in at the airport) become increasingly common.
Brian Fried, Assistant Superintendent for Business of the Public Schools of the Tarrytowns, is the 2024 recipient of the Gregory E. Carlson Outstanding SBO of the Year Award.