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Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution. It may also have a feature that aggregates and organizes queries and answers into a knowledge base, such as FAQs or guide articles.
Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007.
The purpose of most online help is to assist in using a software application, web application or operating system. However, it can also present information on a broad range of subjects. Online help linked to the application's state (what the user is doing) is called Context-sensitive help .
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Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues.
Phone and Emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications.
A web desktop or webtop is a desktop environment embedded in a web browser or similar client application. A webtop integrates web applications, web services, client–server applications, application servers, and applications on the local client into a desktop environment using the desktop metaphor.
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