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Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than...
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As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.
I contacted Amazon Customer Service and verified that it had NOT been sent by the company. This message was a well-constructed phishing email, meant to solicit account and credit card information.
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