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Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
911 service is available nationwide 24/7. Depending on the location of the call, a 911 call will route to any of the sixteen existing 117 call centers located in various cities around the Philippines. Each call center serves a single region.