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help desk
/ˈhelp ˌdesk/noun
- 1. a service providing information and support to computer users, especially within a company.
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noun
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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily ... Wikipedia