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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Answers will be provided on this page only. Check back on this page to see if your question has been answered. For real-time help, use our IRC help channel, #wikipedia-en-help. New editors may prefer the Teahouse, a help area for beginners. Ask a question.
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