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How can we help? Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
Contact us from the Netflix app. To contact Netflix Customer Service through the Netflix app, you'll need to download the app onto your iPhone, iPad, or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.
Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
If you've forgotten the email or phone number you use to log in to Netflix, you'll have to update your information. To access your account, follow the instructions for the payment method you use to pay for Netflix.
We're here to help if you need it -- for the fastest answer to your questions, we encourage you to reach out to our customer service. Visit the Help Center for more info or contact us . If you have a request for a TV show or movie, see Request TV shows or movies .
Can't sign in to Netflix. If you have trouble signing in to your Netflix account, choose the option that best matches your issue. If you get an error message when signing in. If you get an Incorrect Password message or forgot your password, you will need to change your password.
Select Contact Us or Customer Service. Your service code is the 6-digit number that appears near the phone number to call us. If you don't see a service code, contact us for help finding your account. Mobile phone or tablet. Open a mobile browser and go to netflix.com.
Try signing in with a different email address. Note: If you can't remember the email or phone number for your Netflix account, follow these troubleshooting steps. No charge from Netflix in the last month: Your account might not be active anymore. Follow the steps to restart your account.
Add a phone number for password recovery. Add a phone number to your account so you can recover your password if you forget it, see How to add, change or delete a phone number. Keep your computer safe. Keep your computer free of malware and viruses. Signs that your computer may be infected include: