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Like all Offices of Inspector General, MTA OIG audits and investigations are frequently generated from tips and complaints received from various sources including MTA riders, workers, and third parties. In 2019, the OIG received the largest amount of complaints in the office's history. History
Number of vehicles. 2,429 commuter rail cars. 6,418 subway cars. 61 SIR cars. 5,725 buses [1] The Metropolitan Transportation Authority ( MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area of the U.S. state of New York.
The 168th Street 1, A and C stop will receive a Customer Service Center within the station by the end of 2023. A major change for the new Customer Service Centers will be that the MTA...
The bottom-five worst subway stations — according to an MTA survey — may (not) surprise you. Matt Troutman , Patch Staff Posted Mon, Sep 19, 2022 at 5:07 pm ET | Updated Mon, Sep 19, 2022 at 8 ...
Rider complaints on social media intensified during the crisis: by mid-2018, there were 2,500 daily complaints to the MTA's and subway's Twitter accounts. [35] In January 2018, average weekday on-time performance had dropped from 65% to 58.1%, and there were more than 76,000 delayed trains, which reached their terminus at least five minutes ...
Two Queens state lawmakers announced Wednesday their four-year plan to gradually eliminate fares on local MTA buses and Select Bus Services, proposing that yearly funding increase from $200 ...
NEW YORK CITY, NY – The MTA's boss admitted this week what every New Yorker already knows – service sucks. "Our customers are right; we aren't very good right now," said Joe Lhota, who is...
The New York City Transit Authority (also known as NYCTA, the TA, [2] or simply Transit, [3] and branded as MTA New York City Transit) is a public-benefit corporation in the U.S. state of New York that operates public transportation in New York City. Part of the Metropolitan Transportation Authority, the busiest and largest transit system in ...
NEW YORK CITY — The MTA violated the human rights of more than 160,000 New Yorkers with disabilities by denying them access to discounted fares, a new civil complaint contends.
MTA Regional Bus Operations ( RBO) is the surface transit division of the Metropolitan Transportation Authority (MTA). It was created in 2008 to consolidate all bus operations in New York City operated by the MTA. As of February 2018, MTA Regional Bus Operations runs 234 local routes, 71 express routes, and 20 Select Bus Service routes.