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The New York City subways are patrolled by the NYPD Transit Bureau under contract since 1994. Since 2019, the MTA Police has officers conducting daily subway patrols in New York City in an effort to assist the NYPD in addressing quality of life issues, like homelessness, that affect commuters.
To file a claim, go to efixmetrocard.mtanyct.info and click on “Balance Protection Claim.”