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Ms Vencill said in the lawsuit that she later contacted an American Airlines customer relations rep who issued her an apology and refunded her the $150 unaccompanied child fee.
The incident is widely characterized by critics – and later by United Airlines itself – as an example of mishandled customer service. United removed the passengers to reposition a crew who had been delayed in reaching Louisville to staff a flight the next day.
American Airlines is a major airline in the United States headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by scheduled passengers carried, revenue passenger mile.
American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas. It was formed on December 9, 2013, by the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company of US Airways.
American Airlines announced it would be laying off employees to provide new, “elevated” service to customers, USA Today reported.
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List of airline bankruptcies in the United States. A number of major airlines have declared bankruptcy and have either ceased operations, or reorganized under bankruptcy protection. Airlines, like any business, are susceptible to market fluctuations and economic difficulties.
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American Airlines Flight 191 was a regularly scheduled domestic passenger flight from O'Hare International Airport in Chicago to Los Angeles International Airport.
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