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Municipal Credit Union (MCU) is a state chartered credit union headquartered in New York City, regulated under the authority of the National Credit Union Administration (NCUA). MCU is metro New York's largest credit union. As of 2018, MCU had $2.68 billion in assets. [1]
Major reasons for the decline in customer satisfaction at online banks include customers reporting that they struggled with customer service and timely problem resolution.
Anyone skilled in customer service knows an upset client doesn't always lead with their actual problem; it's up to you to drill down to assess what is happening and how you can help. Explain...
A bank teller (often abbreviated to simply teller) is an employee of a bank whose responsibilities include the handling of customer cash and negotiable instruments. In some places, this employee is known as a cashier or customer representative. [1] Tellers also deal with routine customer service at a branch.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Banks are investing in technology, including fintech applications, real-time payments, and advanced APIs to improve customer service.
The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC -insured consumer savings products, through Synchrony Bank, its wholly owned online bank subsidiary.
Online banking, also known as internet banking, virtual banking, web banking or home banking, is a system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website or mobile app.
Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly.