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The Customer Service Initiative, known as CSI, is a part of the "Way Ahead plan," Metro-North’s strategic plan that includes initiatives designed to set new standards for safety,...
Metro-North provides service west of the Hudson River on trains from Hoboken Terminal, New Jersey, jointly run with NJ Transit under contract. There are two branches: the Port Jervis Line and the Pascack Valley Line.
For customers calling from Connecticut, the number is: 877-690-5114. Those who are deaf or hard of hearing can use their preferred service provider for the free 711 relay to reach...
Hudson, Harlem and New Haven Line service is currently suspended to ensure customer safety during the course of the thunderstorms in our service area.
The Metro-North Railroad (MNCR) is a commuter railroad system serving two of the five boroughs of New York City (Manhattan and the Bronx), Westchester, Putnam, Dutchess, Rockland, and Orange Counties in New York, as well Fairfield and New Haven Counties in Connecticut.
Straphangers could also use WhatsApp (NYC Transit and Metro-North riders can receive customer service support in their native language through the help of Google Translate) or the LIRR...
Metro-North Railroad rolling stock. The Metro-North Railroad is a commuter railroad serving northern suburbs of New York City. It principally uses a fleet of electric railcars for its services; diesel locomotives and push-pull coaches are in use as well for non-electrified portions of the system.
“This project is what Metro-North’s core mission is all about — delivering excellent customer service and improving regional mobility,” she said.
The New Haven Line is also operated in Connecticut under an agreement between Metro-North and the CTDOT, in which costs for main line operation are shared (currently 65% CTDOT and 35% Metro-North) and costs for branch service are borne 100% by CTDOT.
For Metro-North and the LIRR, customers who buy tickets with the MTA eTix app, can take advantage of promotional fares, especially for trips within New York City.