Ads
related to: itil business service definition- ITIL Quick Start Guide
ITIL 4 explained in 10 minutes
Download the eBook to learn more.
- ITIL 4 Change Management
Read how mastering ITIL 4 can drive
organizational efficiency & success
- Managing IT Services
Improve IT productivity and
employee satisfaction with ITIL.
- Free ServiceNow Demo
See why we're a 7-time ITSM Tools
Leader in Gartner Magic Quadrant.
- Ticketing System Demo
Complete the registration form to
learn more about features and uses.
- Simplify Incident Mgmt
See how to receive alerts and
stay on top of your incidents.
- ITIL Quick Start Guide
Search results
Results from the Go Local Guru Content Network
The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [2] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
Service integration and management. Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history.
Definition. ITIL 2011 defines an incident as: an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service (for example failure of one disk from a mirror set).