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Like all Offices of Inspector General, [8] MTA OIG audits and investigations are frequently generated from tips and complaints received from various sources including MTA riders, workers, and third parties. [9] [10] In 2019, the OIG received the largest amount of complaints in the office's history. [11] [12]
NEW YORK CITY, NY — The MTA is looking for feedback from riders on the safety, cleanliness, and maintenance of its station. On Tuesday, The MTA announced that group station managers will hold ...
2017–2021 New York City transit crisis. In 2017, New York Governor Andrew Cuomo declared a state of emergency for the Metropolitan Transportation Authority (MTA) due to ongoing reliability and crowding problems with mass transit in New York City. This order applied particularly to the New York City Subway, which was the most severely affected ...
The Lexington Avenue and East 53rd Street station performed worse than any other escalator in the New York City subway system in 2019 with a shoddy 24-hour availability rate of 4.9%. On average ...
NEW YORK CITY — Hundreds of attacks against MTA workers between 2019 and 2020 went unrecorded, according to official documents circulated on line this month. The unreported assaults— which ...
MTA New York City Bus operates seven of the express routes in Brooklyn and Queens, which are prefixed with the letter X, as well as all express routes in Staten Island, which are prefixed with the letters SIM. The unidirectional fare, payable with MetroCard or OMNY, a contactless payment system, is $7. Discount fare media is available. Except ...
After being hit with commuter complaints about the lack of leg room on the latest MTA express buses, the transit agency has agreed to adjust seat configurations on more than 250 of its newest ...
An internal investigation into multiple complaints against Metro Transit police chief Ernesto Morales has stayed internal, even blocked from the view of state Senate transportation committee chair ...