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The MTA is currently testing another service, MYAAR, that will let paratransit users schedule a ride, track the vehicle's location and provide feedback within the MYmta app.
MYmta is a mobile application-based passenger information display system developed by the Metropolitan Transportation Authority (MTA) of New York City. A beta version of the app was launched on July 2, 2018, and as of June 2019 [update] is still undergoing beta testing .
The Metropolitan Transportation Authority (MTA) said its new MTA app is available for download. The app is still in Beta testing, but will eventually succeed the MYmta app.
In April 2018, the MTA started testing MYmta, which provides arrival information for MTA railroad, subway, and bus routes; escalator and elevator outage information; and real-time service changes.
New app users can download it through the App Store or check new.mta.info from computers. Officials plan to release it on the Google Play Store next month, according to a release.
In 2017, New York governor Andrew Cuomo declared a state of emergency for the MTA due to various incidents involving the NYCTA's subway and bus systems. At the time, only 65 percent of weekday trains reached their destinations on time, the lowest rate since a transit crisis in the 1970s.
The New York City subways are patrolled by the NYPD Transit Bureau under contract since 1994. Since 2019, the MTA Police has officers conducting daily subway patrols in New York City in an effort to assist the NYPD in addressing quality of life issues, like homelessness, that affect commuters.
Access-A-Ride customers may make reservations 7 days a week from 7 a.m. to 5 p.m. by calling Access-A-Ride at (877) 337-2017 or (718) 393-4999 and pressing prompt #2, online, or via the MYmta app.
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