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If someone gains access to your account, or creates an account to pretend to be you or someone else, we want to help. We also encourage you to let us know about accounts that represent fake or fictional people, pets, celebrities or organizations.
Recover your Facebook account if you can't access your account email address or mobile phone number
If you suspect your account was hacked, visit facebook.com/hacked on a device you’ve used to log into Facebook before.
This process is for reporting something on Facebook that isn't working correctly, like a broken feature or a payment issue. If you're having other issues, such as trouble logging into your account or if you think you've been hacked, learn more about what steps you can take.
Report compromised account. If you believe your account has been compromised by another person or a virus, please click the "My account is compromised" button below. We'll help you log back into your account so that you can regain control.
If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email or phone number on your account.
If you suspect that your account was hacked, visit facebook.com/hacked on a device you've used to log in to Facebook before.
Learn what to do if you’re having trouble getting back on Facebook. Get Help. Account Settings. Adjust settings, manage notifications, learn about name changes and more. Login and Password. Fix login issues and learn how to change or reset your password. Privacy and Security.
Recover your Facebook account if you can't access your account email address or mobile phone number
If you don’t have access to the email address or mobile phone number associated with your Facebook account — maybe because you were hacked and your password was changed, or you lost or forgot them — try these steps to recover your account: