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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...
Hot desking. Hot desking (sometimes called "non-reservation-based hoteling ") is a work office organization system where each space is available for any worker, rather than reserved for a specific worker, so different workers may use the same spot along the day or week. [1] The "desk" in the name refers to a table or other work space being ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Wikipedia [note 3] is a free content online encyclopedia written and maintained by a community of volunteers, known as Wikipedians, through open collaboration and the use of the wiki -based editing system MediaWiki. Wikipedia is the largest and most-read reference work in history.
Helpline. A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. [1] [2] The word hotline is also sometimes used to refer to a helpline.
Virtual help desks allow IT reps to virtually access end systems through support sessions where they can diagnose and fix computer issues quickly. This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient.
This page exists to help save you and us time, by making sure you're asking the right people before you actually ask. First and foremost, if your question is a general knowledge query not specifically related to Wikipedia, you probably want to visit the Wikipedia:Reference desk , where asking knowledge questions is welcome.
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