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The 125th Street 4, 5, 6 stop with install the Customer Service Center within the station by the end of 2023. A major change for the new Customer Service Centers will be that the MTA agents won't ...
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards.
The first six customer service centers, including one at 34th Street–Penn Station, were to open in early 2023. [ 32 ][ 33 ] The 34th Street station's customer service center opened at the beginning of March 2023. [ 34 ]
Metropolitan Transportation Authority. The Metropolitan Transportation Authority (MTA) provides local and express bus, subway, and commuter rail service in Greater New York, and operates multiple toll bridges and tunnels in New York City. The Metropolitan Transportation Authority (MTA) is a public benefit corporation responsible for public ...
The new Customer Service Center opening at the 168th Street stop will also come with an expanded and more nomadic role for booth agents.
The MTA is currently testing another service, MYAAR, that will let paratransit users schedule a ride, track the vehicle's location and provide feedback within the MYmta app.
The first six customer service centers, including one at the Coney Island–Stillwell Avenue station, were to open in early 2023. 60 61 The Coney Island–Stillwell Avenue station's customer service center opened in February 2023. 62 63 The MTA also announced plans in 2023 to add bicycle parking racks at the Stillwell Avenue station. 64
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards.