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Metropolitan Transportation Authority. The Metropolitan Transportation Authority (MTA) provides local and express bus, subway, and commuter rail service in Greater New York, and operates multiple toll bridges and tunnels in New York City. Overview.
HARLEM, NY — A major subway stop in Harlem will get a new Customer Service Center in the near future, which will include MTA agents traveling around the station helping riders wherever...
A major change for the new Customer Service Centers will be that the MTA agents won't remain inside the structures, but instead make their way around their respective stations looking to help.
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards. The first six customer service centers, including one at 34th Street–Penn Station, were to open in early 2023.
The New York City Transit Authority (trading as MTA New York City Transit) provides bus, subway, and paratransit service throughout New York City.
The MTA is currently testing another service, MYAAR, that will let paratransit users schedule a ride, track the vehicle's location and provide feedback within the MYmta app.
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards. The first six customer service centers, including one at the 161st Street–Yankee Stadium station, were to open in early 2023.
The MTA released a customer satisfaction survey Monday that showed the bottom-five lowest-rated subway stations. (MTA) Reasons for the lowest ratings hinged on a few key — and likely ...
The New York City Department of Transportation (NYCDOT) is the agency of the government of New York City responsible for the management of much of New York City's transportation infrastructure. Ydanis Rodriguez is the Commissioner of the Department of Transportation, and was appointed by Mayor Eric Adams on January 1, 2022.
Additionally, as part of the Customer Service Initiative, crews have installed a kiosk that displays real-time train departure information.