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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
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Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.