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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
If you want to ask other users for help with editing or using Wikipedia, stop by the Teahouse, Wikipedia's live help channel, or the help desk to ask someone for assistance. If you disagree with an article's content, or are involved in a content dispute, see Dispute resolution .
Auburn's Foy Information Desk service is one of the busiest information lines, receiving around 1000 calls each day. [3] The service was featured on the Today Show on November 27, 2007. [1] On October 10, 2014, an employee at the Foy Information Desk received a bomb threat from a caller. The building was evacuated while police searched for ...
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A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
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