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Employee self-service (ESS) provides employees access to their personal records and details. ESS features include allowing employees to change their contact details, banking information, and benefits.
Self-service password reset (SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk.
Employee portals can be described as a specific set of enterprise portals and are used to give an interface for employees to personalized information, resources, applications, and e-commerce options. Lean portal. In 2009, Gartner introduced the concept of the portal-less portal or the "lean portal". Lean portals offer an alternative to the ...
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Self-service technologies ( SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee. [1] Self service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.