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Self-service password reset (SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk.
A multi-service access node ( MSAN ), also known as a multi-service access gateway ( MSAG ), is a device typically installed in a telephone exchange (although sometimes in a roadside serving area interface cabinet [1]) which connects customers' telephone lines to the core network, to provide telephone, ISDN, and broadband such as DSL all from a ...