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The program allows subway riders to speak directly with MTA managers to share their comments and concerns about the transit system. Office hours will be held at select stations throughout the five ...
Group station managers were generally responsible for coordinating repairs and operations, as well as providing customer service in each of the stations under their purview. These group station managers repaired over 62,000 issues by early 2020. Station platforms and configurations
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards. The first six customer service centers, including one at the Coney Island–Stillwell Avenue station, were to open in early 2023.
The New York City Subway is a rapid transit system in the New York City boroughs of Manhattan, Brooklyn, Queens, and the Bronx. It is owned by the government of New York City and leased to the New York City Transit Authority, [14] an affiliate agency of the state-run Metropolitan Transportation Authority (MTA). [15]
HARLEM, NY — A major subway stop in Harlem will get a new Customer Service Center in the near future, which will include MTA agents traveling around the station helping riders wherever...
The MTA released a customer satisfaction survey Monday that showed the bottom-five lowest-rated subway stations. (MTA) Reasons for the lowest ratings hinged on a few key — and likely ...
Here's How To Pay For Subway Rides With Your Phone. Straphangers will be able to test the MTA's new tap-to-pay fare system starting Friday. Here's what you need to know about OMNY.
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards. The first six customer service centers, including one at the 161st Street–Yankee Stadium station, were to open in early 2023.
The MTA announced in late 2022 that it would open customer service centers at 15 stations; the centers would provide services such as travel information and OMNY farecards. The first six customer service centers, including one at 34th Street–Penn Station, were to open in early 2023.
The project aims to increase customer satisfaction by 10 percent by June 2024. According to MTA officials, subway customers cited station cleanliness as one of the top attributes of increased ...