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The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually.
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This list includes Amazon fulfillment centers and sortation centers but excludes other types of Amazon warehouses such as Amazon Logistics delivery stations, Prime Now warehouses, or Amazon Fresh warehouses.
A common theme of these letters is Bezos's desire to instill customer-centricity (in his words, "customer obsession") at all levels of Amazon, notably by making all senior executives field customer support queries for a short time at Amazon call centers.
Amazon.com, Inc., is an American electronic commerce and cloud computing company headquartered in Seattle, Washington. Founded by Jeff Bezos on July 5, 1994, as an online bookstore, Amazon went public after an initial public offering on May 15, 1997, during the midst of the dot-com bubble. [1] The funds gained from the IPO allowed Amazon to ...
A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.