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Self-service technologies ( SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee. [1] Self service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.
Business administration. Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. [1] : 6–7 It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.
Cornerstone OnDemand, Inc. is a cloud-based people development software provider and learning technology company. [3] [4] The company was publicly traded on the NASDAQ stock exchange under the ticker symbol Nasdaq : CSOD until it was acquired by private-equity firm Clearlake Capital in 2021. [5] Cornerstone started as CyberU, which provided ...
Self-sourcing is a term describing informal and often unpaid labor that benefits the owner of the facility where it is done by replacing paid labor with unpaid labor. [3] Selfsourcing (without a dash) is a subset thereof, and refers to developing computer software intended for use by the person doing the development.
The job demands-resources model ( JD-R model) is an occupational stress model that suggests strain is a response to imbalance between demands on the individual and the resources he or she has to deal with those demands. [1] [2] The JD-R was introduced as an alternative to other models of employee well-being, such as the demand-control model and ...
Software as a service (SaaS / s æ s /) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as on-demand software, web-based software, or web-hosted software.