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Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.
The telecommunications industry differentiates between several distinct FTTX configurations. The terms in most widespread use today are: FTTE (fiber-to-the-edge) is a networking approach used in the enterprise building (hotels, convention centers, office buildings, hospitals, senior living communities, Multi-Dwelling Units, stadiums, etc.).
Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network.
Each SBU is characterized by hundreds of factors over a period of 3+ years, including the market share of itself and its competitors, customer preference, relative prices, service quality, innovation rate, vertical integration, etc., as well as a number of market luring factors and fairly detailed income statement, balance sheet and employee data.
"Product Servitization" is a transaction through which value is provided by a combination of products and services in which the satisfaction of customer needs is achieved either by selling the function of the product rather than the product itself, by increasing the service component of a product offer, or by selling the output generated by the product. [18]
Customer equity is the total combined customer lifetime values of all of the company's customers. [1] It is calculated by multiplying the number of customers by the average value of each customer. Customer equity is important because it reflects the potential future revenue that a company can generate from its existing customer base.
High-touch refers to the involvement of personal attention and service. [1] In business, the term often refers to situations where trust between the customer and employed individual(s) is necessary. [2] High-touch areas include: medicine, wealth management, real estate, and legal. [2]
By definition, top-of-mind awareness is "the first brand that comes to mind when a customer is asked an unprompted question about a category." [ 14 ] When discussing top-of-mind awareness among larger groups of consumers (as opposed to a single consumer), it is more often defined as the "most remembered" or "most recalled" brand name(s).