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The new alerts are just the latest effort to improve communication under NYC Transit President Andy Byford. They will be used on the myMTA app and the MTA's revamped website, new.mta.info.
Access-A-Ride customers may make reservations 7 days a week from 7 a.m. to 5 p.m. by calling Access-A-Ride at (877) 337-2017 or (718) 393-4999 and pressing prompt #2, online, or via the MYmta app.