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Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which featured a representative not allowing a customer to cancel his service. This clip went viral.
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation. It is used to market consumer cable television, internet, telephone, and wireless services provided by the company. The brand was first introduced in 2010; prior to that, these services were ...
Tom Karinshak, Executive Vice President, Customer Service (cable), Tom_Karinshak@Comcast.com NOTE: Six hours after I sent this email, Comcast/Xfinity phoned me. They reduced my final bill from ...
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Update: Comcast says service has been restored to most XFINITY voice customers but some phones may still be affected. The company says it "has every resource focused on getting everyone...
ATLANTA, Ga. — Comcast customers seem to be experiencing outages across the country Tuesday. Several telephone service customers reported experiencing outages via Twitter, and received a ...
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