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The MTA Regional Bus Operations bus fleet is a fleet of buses in fixed-route service in New York City under the "MTA New York City Bus" (also known as New York City Transit or NYCT) and "MTA Bus" brands, both of which operate local, limited, express and Select Bus Service routes.
The Washington Metropolitan Area Transit Authority (WMATA / w ə ˈ m ɑː t ə / wə-MAH-tə), commonly referred to as Metro, is a tri-jurisdictional public transit agency that operates transit service in the Washington metropolitan area.
The New York City Transit Authority (also known as NYCTA, the TA, or simply Transit, and branded as MTA New York City Transit) is a public-benefit corporation in the U.S. state of New York that operates public transportation in New York City.
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A major change for the new Customer Service Centers will be that the MTA agents won't remain inside the structures, but instead make their away around their respective stations looking to help.
That's why starting after the Monday evening rush, the MTA will put "Service Changes" to bed and instead use one of seven labels on service status notices that give more detail about what's not right.