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The largest union of the MBTA is the Carmen's Union (Local 589), representing bus and subway operators. This includes full and part-time bus drivers, motorpersons and streetcar motorpersons, full and part-time train attendants, and Customer Service Agents (CSAs).
The data is quite clear: The earlier in the day you initiate the call, the faster your issue will be addressed. Your best bet is to put in your request anywhere between 9 a.m. and 11 a.m.; after ...