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  2. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [48] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [49]

  5. Customer advocacy - Wikipedia

    en.wikipedia.org/wiki/Customer_advocacy

    A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...

  6. Contact AOL customer support

    help.aol.com/articles/account-management...

    GET. Mail. Call live aol support at. 1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

  7. Customer engineer - Wikipedia

    en.wikipedia.org/wiki/Customer_engineer

    Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...

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