Search results
Results from the Go Local Guru Content Network
Business service management is an area of Information Technology that focuses on management of software tools, methods and processes that help the IT department manage technology in a way that supports the business through the services they provide. The BSM methodology connects key IT components to the goals of the business so that the IT department can forecast how technology will affect the ...
Generally, service management comprises six different capabilities that companies should consider for optimization:
The Information Technology Infrastructure Library ( ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization.
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers.
Information technology service management ( ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
The administration of a business includes the performance or management of business operations and decision-making, as well as the efficient organization of people and other resources to direct activities towards common goals and objectives.
Business Information Services Library ( BiSL ), previously known as Business Information Service Management Library, is a framework used for information management .
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise.
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users.