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2. Network operations center - Wikipedia

   en.wikipedia.org/wiki/Network_operations_center

   A network operations center (NOC, pronounced like the word knock), also known as a "network management center", is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication [1] or satellite network.

3. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.

4. Designation of workers by collar color - Wikipedia

   en.wikipedia.org/wiki/Designation_of_workers_by...

   Collar color is a set of terms denoting groups of working individuals based on the colors of their collars worn at work. These can commonly reflect one's occupation within a broad class, or sometimes gender; [1] at least in the late 20th and 21st century, these are generally metaphorical and not a description of typical present apparel.

5. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services.

6. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [48] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [49]

7. Amazon (company) - Wikipedia

   en.wikipedia.org/wiki/Amazon_(company)

   Amazon.com, Inc., [1] doing business as Amazon (/ ˈ æ m ə z ɒ n /, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. [5]