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The “Password and Security” page also includes a list titled “Where You’re Logged in.”. If there’s a log-in that you don’t recognize, follow these steps: Click on the suspicious log ...
Choose the Security and Login option and then Where You’re Logged In. If there is a login from a device you don’t recognize, then your account may have been hacked. 2. End the intruder's ...
Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or...
Sign in to the AOL Account Security page. Scroll to the bottom of the page. Click Add email or Add phone number. Follow the on-screen prompts to enter and verify your new recovery info.
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Forgotten password. If you have forgotten your password and you previously entered an email address when signing up for the account or in your Preferences, and you still have access to that email account, then this special page can help you recover access to your account. Go to Special:PasswordReset.
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing,...
Self-service password reset. Self-service password reset ( SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management ...
What if I forget my password and have no email address for password recovery? Your best options are to try the suggestions for a forgotten password, or to create a new account. If you never provided an email address for password recovery, then there is no password recovery option.
Recover a forgotten username. If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover...