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2. GLPi - Wikipedia

   en.wikipedia.org/wiki/GLPI

   GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License .

3. Comparison of help desk issue tracking software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_help_desk...

   This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

4. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

5. Request Tracker - Wikipedia

   en.wikipedia.org/wiki/Request_Tracker

   Request Tracker. Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, Request Tracker ...

6. Roundup (issue tracker) - Wikipedia

   en.wikipedia.org/wiki/Roundup_(issue_tracker)

   Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable.

7. Videos for Free Help Desk Tracking Software

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8. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues.

9. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution. It may also have a feature that aggregates and organizes queries and answers into a knowledge base, such as FAQs or guide articles.

10. Supportworks - Wikipedia

    en.wikipedia.org/wiki/Supportworks

    Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, and Supportworks Helpdesk Professional.

11. OTRS - Wikipedia

    en.wikipedia.org/wiki/OTRS

    OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).

12. Mantis Bug Tracker - Wikipedia

    en.wikipedia.org/wiki/Mantis_Bug_Tracker

    Mantis Bug Tracker is a free and open source, web-based bug tracking system. The most common use of MantisBT is to track software defects. However, MantisBT is often configured by users to serve as a more generic issue tracking system and project management tool.