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HubSpot Help Desk. Start using HubSpot's Free Help Desk and Ticketing software. Best for: Businesses of all sizes looking to unify information across all internal teams, especially those already using HubSpot CRM.
A help desk is a technology system that helps customer service teams intake, manage, organize, automate, respond to, and report on customer questions or issues. Help desks typically include a ticketing system, an inbox, a routing or assignment system for reps, and a reporting dashboard.
The HubSpot Help Desk's ticketing features are both available for free and included in HubSpot's Service Hub — a platform that encompasses an even wider suite of tools. Beyond the system's free plans, HubSpot offers other reasonably priced service options to suit your business as it grows.
Spiceworks Cloud Help Desk is a free internal ticketing system that maintains and organizes a centralized portal for all employee-submitted IT tickets. It also features automatic ticket routing and assignment, a knowledge base, a mobile app, and advanced reporting features.
Web-based help desk tools help your team manage higher volumes of service requests without having to take on a major financial risk. In fact, there are many free help desk tools available that will provide your team with basic features to improve customer experience.
Mobile help desk software provides customer service teams with more flexibility when working on support and service requests. Your reps don't need to be in the office to work and can work later or earlier shifts without having to commute.
Enterprise help desk software includes features that most free or basic packages do not. This includes workflow automation, calculated contact properties, and self-service options that empower customers to find their own solutions.
Free Help Desk & Ticketing Software Keep track of customer requests in one unified help desk that connects to your CRM database. Provide personalized, AI-powered support to your customers
The right help desk can streamline this information so employees can find exactly what they're looking for at the moment they need it. Based on these features, we have curated a list of the best SaaS help desk software to try out with your own company.
Spiceworks IT Help Desk. The Spiceworks IT Help Desk offers only one tier of free help desk software, delivered on-premise or through the cloud — though you can pay an undisclosed fee to remove the ads. It's great for small businesses with limited budgets.